Hi I am benny fluman, the CEO of match b2b. Nice meeting you I want to share with you the 6 Top Customer Experience Trends for 2021 [From Real CEOs] Here are the most crucial customer experience trends to be aware of to beat your competition in 2021 (and beyond). 1. Finding a balance between humanity and automation 2. An increasing presence of bots in digital customer experience 3. Customers expect hyper-personalized experiences 4. Consumers highly value transparency 5. Data protection is crucial 6. The hype around AI is growing, not fading I wish your customers to admire you for following the customer experience you have given them.